ChatCreate is the second venture for its founders, Jorma Jürisaar and Juhan Kaarma. Their previous startup Weps was acquired in early 2018. Having worked with chatbots for almost three years, they are now using their knowhow to improve customer service.
ChatCreate’s vision is to make work meaningful. AI is already smart enough to automate a number of everyday mundane tasks. Conversational experiences are the next step.
Still in it's early days, the company has already acquired a portfolio consisting of governmental, enterprise and startup customers. Some names include the Estonian Government’s e-Residency Organization, OP bank from Finland, SEB bank in Estonia, PZU Insurance, an airline and many others.
By combining smart AI with clever campaigns, bots built by ChatCreate's team have:
- Increased sales 2.8x during a chatbot marketing campaign
- Solved more than 45% of incoming customer tickets automatically via live chat
- Sold 3 apartments in 10 days via a chatbot
- Won 2 Kuldmuna Silver Awards
The company is backed by Contriber Ventures, one of the leading startup investors in Estonia, with Playtech founder Rain Kivisik and the former president of EstBAN Rein Lemberpuu on board.
Additionally, in Summer 2018, the company raised funding from a number of leading angel investors, including co-founders of Pipedrive, an early investor in Taxify and Trind Ventures. ChatCreate is also part of the Alchemist accelerator in Silicon Valley.